Refund & Returns Policy
Your satisfaction is our priority. Learn about our hassle-free return process.
Our Commitment to You
At Super Star Shoes, we stand behind every pair of Golden Goose sneakers we sell. We understand that finding the perfect fit and style is important, which is why we offer a comprehensive returns policy designed with your satisfaction in mind.
30-Day Return Window
You have 30 days from the date of delivery to return your Golden Goose sneakers for a full refund or exchange. This gives you plenty of time to try them on, walk around, and ensure they're exactly what you wanted.
Return Eligibility Requirements
To ensure the best experience for all our customers, returned items must meet the following conditions:
- Items must be in original, unworn condition
- All original packaging, including shoe boxes, dust bags, and authenticity cards must be included
- No signs of wear on soles or uppers
- All tags and labels must remain attached
- Items must be free from odors, stains, or damage
- Return must be initiated within 30 days of delivery
Easy Return Process
Step 1: Contact Us
Email us at [email protected] with your order number and reason for return. We'll respond within 24 hours with a return authorization number.
Step 2: Package Your Return
Carefully pack your Golden Goose sneakers in their original box with all accessories. Include the return authorization number in the package.
Step 3: Ship It Back
Use our prepaid return label (provided in your original shipment) or ship via your preferred carrier to our returns center.
Step 4: Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Refund Information
| Payment Method | Refund Timeline | Processing Fee |
|---|---|---|
| Credit Cards (Visa, Mastercard) | 3-5 business days | None |
| PayPal | 2-3 business days | None |
| Bank Transfer | 5-7 business days | None |
Exchange Policy
Need a different size or style? We offer free exchanges within the same product line. Here's how:
- Follow the same return process outlined above
- Specify in your email that you'd like an exchange and include your preferred size/style
- We'll ship your new pair once we receive your return
- If there's a price difference, we'll either refund the difference or send a payment request
- Exchanges are subject to availability
Free Return Shipping
We include a prepaid return label with every order. If you've misplaced it, contact us and we'll send you a new one at no charge. We believe returns should be as easy as ordering.
Special Circumstances
Defective Items
If you receive a defective pair of Golden Goose sneakers, we'll provide:
- Immediate replacement at no cost
- Full refund including original shipping
- Extended return window (up to 60 days)
- Priority customer service support
Size Issues
Golden Goose sizing can vary by style. If you experience sizing issues:
- Contact us for personalized sizing advice
- Free exchange to correct size
- We'll cover return shipping costs
Holiday Returns
Items purchased between November 1st and December 31st can be returned until January 31st of the following year, giving gift recipients extra time to exchange if needed.
International Returns
For our international customers, we understand returns can be more complex:
- Contact us first for special return instructions
- We'll provide customs documentation
- Return shipping may take 10-14 days
- Refunds processed within 7 business days of receipt
- Currency fluctuations may affect final refund amount
Need Help with Your Return?
Our customer service team is here to help make your return experience smooth and hassle-free.
Email: [email protected]
Response Time: Within 24 hours
Available: Monday-Friday 9AM-8PM EST, Saturday-Sunday 10AM-6PM EST
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Custom or personalized sneakers
- Items worn outdoors (showing sole wear)
- Items damaged by customer misuse
- Items without original packaging
- Items purchased with special promotional codes (case-by-case basis)
Quality Guarantee
Every pair of Golden Goose sneakers sold at Super Star Shoes comes with our authenticity guarantee. If you ever discover your sneakers are not authentic, we'll provide a full refund regardless of how much time has passed since purchase.
Return Address
Super Star Shoes Returns Department
2847 Madison Avenue
New York, NY 10017
United States
Please include your return authorization number on the package and any correspondence.
Policy Updates
This returns policy is effective as of January 1, 2025. We may update this policy from time to time to better serve our customers. Any changes will be posted on this page and will apply to purchases made after the effective date of the update.
For purchases made before any policy changes, the original policy terms at the time of purchase will apply.