Terms & Conditions

Effective Date: January 1, 2025

1. Acceptance of Terms

Welcome to Super Star Shoes. These Terms and Conditions ("Terms") govern your use of our website located at super-star-shoes.com and any related services provided by Super Star Shoes ("we", "us", or "our").

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access our website or use our services.

2. Use License

Permission is granted to temporarily download one copy of the materials on Super Star Shoes' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials
  • use the materials for any commercial purpose or for any public display (commercial or non-commercial)
  • attempt to decompile or reverse engineer any software contained on the website
  • remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions and images of our Golden Goose sneakers and other premium footwear. However, we do not warrant that product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error-free.

Pricing and Availability

All prices are listed in US Dollars and are subject to change without notice. Product availability is subject to stock levels and may vary. We reserve the right to limit quantities purchased and to refuse service to anyone.

Important: Due to the exclusive nature of our Golden Goose collection, certain items may have limited availability and may sell out quickly during sale periods.

4. Orders and Payment

Order Processing

When you place an order through our website, we will send you an email confirming receipt of your order. This confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason.

Payment Methods

We accept major credit cards (Visa, Mastercard) and PayPal. Payment must be received before we ship your order. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

Order Cancellation

Orders may be cancelled within 2 hours of placement by contacting our customer service team. After this period, cancellations may not be possible if the order has entered our fulfillment process.

5. Shipping and Delivery

We ship to addresses within the United States. Shipping costs and delivery timeframes are calculated at checkout and may vary based on your location and selected shipping method.

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: Next business day

Delivery times are estimates and not guaranteed. Super Star Shoes is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

6. Returns and Refunds

We want you to be completely satisfied with your Golden Goose sneakers. If you're not satisfied, you may return unworn items within 30 days of delivery for a full refund or exchange.

Return Conditions

  • Items must be unworn and in original condition
  • Original packaging and tags must be included
  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect

Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after we receive your returned item. Shipping charges are non-refundable except in cases of defective or incorrect items.

7. Intellectual Property Rights

The website and its original content, features, and functionality are owned by Super Star Shoes and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Golden Goose is a registered trademark of Golden Goose S.p.A. We are an authorized retailer of Golden Goose products. All product names, logos, and brands are property of their respective owners.

8. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party and to take sole responsibility for activities under your account, whether authorized by you or not.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

10. Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

11. Disclaimer

The information on this website is provided on an 'as is' basis. To the fullest extent permitted by law, Super Star Shoes excludes:

  • all representations, warranties, and conditions relating to this website and the use of this website
  • all liability for damages arising out of or in connection with your use of this website

Nothing in this disclaimer will limit any liability that cannot be excluded under applicable law.

12. Limitations of Liability

In no event shall Super Star Shoes, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the State of New York, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the service.

Questions About These Terms?

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 2847 Madison Avenue, New York, NY 10017

Phone: Available Mon-Fri 9AM-8PM EST, Sat-Sun 10AM-6PM EST